Influence renewal outcome by monitoring engagement quality
Ever wondered if your CSMs are single-threaded and 2-3 levels away from power? With Nektar you can easily track if CS is engaging with the right individuals on the account
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Each customer interaction is a chance to understand impact of CSM activities on revenue growth or churn mitigation
Track and evaluate CSM activities
Easily monitor if activities are taking place and assess their effectiveness with detailed insights. Track which personas are engaged, when interactions occur, and the nature of each meeting for enhancing engagement strategies.
Target key contacts with precision in your digital CS campaigns
Identify and engage most influential contacts from a long list of contacts that got added in Salesforce by different GTM teams at different stages of customer journey
Track meeting attendance of key stakeholders
Track if decision makers join QBRs and business review meetings. Adjust playbooks to improve relationships
Signifyd’s journey from data gaps to GTM excellence
Just having more contacts on the opportunity… and activities that came with the contacts… alone has impacted so many different parts of our business in terms of forecasting, deal desk, cross functional collaboration, managing risk, prospecting, marketing. We’re now able to run plays off of that.
