CUSTOMER CHURN MITIGATION
De-risk churn by improving engagement with renewal committee
Enable intelligent automation to track and identify activities that drive an improved outcome for customers, in the form of growth or churn mitigation.
Trusted by high performing global revenue teams at
Only scalable way to track engagement at a persona level to identify potential churn-risks early on
Identify renewal committee from pre-sale and post-sale conversations. Tag each contact with roles they are likely to play in renewal discussions. Capture all this data in Salesforce standard fields
Automatically track all post-sale activities (no rep adoption required) under renewal opportunity and/or account. Create granular reports on contact-level engagement to understand if teams are engaging with right contacts – buyers vs. users
Automatically group all post-sale activities with AI smart tagging – such as executive relationship, QBR, feature request, and more. See who’s participating in these activities from customer side and internal team
Create a custom engagement score based on the personas engaged and when, the frequency, and the type of meetings conducted. Easily see this score alongside your account health score in your CS tool like Gainsight to coach your teams’
Run advanced analytics on this data to correlate engagement with customer outcomes – such as what kind of engagement leads to early renewal or upsell
Learn how other teams use Nektar to
drive revenue growth for their business
Alex Dyson
“Just having more contacts on the opportunity… and activities that came with the contacts… alone has impacted so many different parts of our business in terms of forecasting, deal desk, cross functional collaboration, managing risk, prospecting, marketing. We’re now able to run plays off of that.”
Chandler Olsen
“Nektar is a top priority for RevOps at GuideCX. It’s ability to automate engagement and contact data in Salesforce adds value to the Sales leadership”
