Building a Revenue Operating System that Leadership Trusts

Building a Revenue Operating System Leadership Actually Trusts

A conversation with Aidan Nevin.

Executive Summary

Most revenue teams don’t fail because of missing tools. They fail because leadership doesn’t trust the system.

At Fidelity Labs, Aidan Nevin built a revenue operating system from scratch that leadership relies on daily. Not by adding more dashboards, but by designing the system around data integrity, centralized ownership, and repeatability at scale.

Instead of cleaning data downstream, his team controls it at ingestion. Instead of fragmented ownership, they operate with a unified tech stack. Instead of reactive reporting, they built a structured system where every metric is defined, documented, and trusted.

Readers will learn:

  • Start with structure, not tools: CRM is treated as both interface and warehouse, with strict validation at entry
  • Centralize the core, flex the surface: Data models stay consistent while reporting adapts to each business
  • Control data at ingestion: An “air traffic controller” system ensures clean data before it enters CRM
  • Documentation builds trust: Data dictionaries, definitions, and workflows eliminate ambiguity
  • Avoid one-off solutions: Optimize for repeatability across the portfolio, not individual team requests
  • AI as a deflection layer: Enable self-serve insights to reduce RevOps support load
  • RevOps as a strategic partner: Prioritization and discipline elevate the function beyond execution

From Sales to System Builder

Aidan’s path into RevOps didn’t start in operations. It started in sales.

He began in high-pressure sales environments, consistently ranking among top performers before moving into early-stage companies where roles were fluid and systems were non-existent.

That environment forced a shift. From Closing deals to understanding how systems enable deals.

At Fidelity Labs, he was given something most operators never get.
A blank slate! That constraint became the advantage.

“I joined and there was nothing here. No infrastructure, no systems. We were building from zero.” — Aidan Nevin

Designing RevOps Inside an Incubator

Fidelity Labs operates differently from the broader enterprise.

Each venture inside the incubator:

  • Has its own sales, marketing, and product teams
  • Functions like an independent startup
  • Shares a centralized RevOps backbone

At the center of it all sits Aidan’s RevOps team.

They are not tied to one business.
They support all of them.

This creates a unique operating model:

  • Multiple business units
  • One shared RevOps system
  • Constant context switching

The challenge is not just scale. It’s designing a system that works across fundamentally different go-to-market motions.

Traditional vs Incubator RevOps

Traditional Enterprise

Fidelity Labs Model

Siloed ownership

Single ownership of tech stack

Reactive processes

Designed systems

Tool-first

Architecture-first

Data cleanup later

Data integrity at ingestion

Reporting conflicts

Unified definitions

The Core Principle: Centralize What Matters, Flex What Doesn’t

What Gets Centralized

  1. Core revenue architecture
  • Lead to revenue flow
  • Opportunity structures
  • Field-level definitions
  1. Data schema
  • Same field names across all businesses
  • Same definitions and logic
  • No room for interpretation
  1. Enrichment systems
  • Data enriched once and reused
  • Eliminates duplication and cost inefficiency

What Stays Flexible

  1. Business dashboards
  • Tailored to how each team operates
  • Reflects their KPIs and language
  1. Reporting views
  • Custom at the surface
  • Standardized underneath

“Underneath it all has to be the same, but the way it’s presented should reflect the business.”” — Aidan Nevin

CRM as the System’s Backbone

Most teams treat CRM as a system of record.

Aidan treats it as both:

  • A system of interaction
  • A structured data warehouse

The Shift

Typical CRM UsageAidan’s Model
Input layerStructured data system
Flexible entryRestrictive by design
Clean laterClean at entry
Reporting strugglesReporting ready

The Design Principle

Start as restrictive as you possibly think we should get, and then open it up from there.” — Aidan Nevin

Why This Matters

If data is clean at the CRM level:

  • Warehousing becomes simpler
  • Reporting becomes reliable
  • BI becomes trustworthy

If it’s not:

  • Every downstream system compensates
  • Complexity multiplies

The Air Traffic Controller for Data

One of the most practical aspects of Aidan’s system is how it handles incoming data.

Instead of allowing raw data into CRM and fixing it later, they built a system that controls and processes it before it lands.

What Happens Before Data Enters CRM

Every record goes through:

  • Attribution logic
  • Metadata enrichment
  • Scoring models
  • Validation checks

Only after passing these steps does it become part of the system.

Data Trust Is Built Through Documentation, Not Dashboards

Clean data is necessary. It’s not sufficient.
Trust comes from clarity.

What They Built

  • Data dictionaries
  • Field definitions
  • Data maps
  • Validation logic documentation

When stakeholders question a metric, the response is not interpretive. It’s definitive.

“I can tell you how it’s defined, how it’s structured, and where it comes from.” — Aidan Nevin

The Hard Part: Internal Education

RevOps transformations are not just technical. They are organizational.

When Aidan joined, RevOps meant different things to different people across Fidelity.

The first step was alignment.

At Fidelity, that meant:

  • Explaining what RevOps actually does
  • Aligning with legacy enterprise teams
  • Running internal roadshows for months

“The first task I was given was to explain to people what I do.” — Aidan Nevin

AI’s Role: Reducing Dependency on RevOps

The biggest opportunity Aidan sees in AI is not automation for reps.

It’s reducing dependency on RevOps teams.

The Problem Today

  • Constant Slack and Teams messages
  • Reporting requests
  • Basic system questions

The Opportunity

Enable users to:

  • Ask questions directly to the system
  • Access insights without intermediaries

“How can we let users ask the system, not us?” — Aidan Nevin

Building for Repeatability at Scale

The ultimate goal of the system is not just efficiency.

It’s scalability.

Without Structure

Each new business:

  • Starts from scratch
  • Rebuilds systems
  • Repeats mistakes

With Structure

Each new business:

  • Inherits infrastructure
  • Uses proven workflows
  • Launches faster

“The next company doesn’t start at day zero. It starts at day 365.” — Aidan Nevin

The Takeaways

Aidan’s approach reframes what RevOps should be.

Not a support function.
Not a reporting layer.

But a system design discipline.

The Model

  • Clean data at the source
  • Structured systems underneath
  • Consistent definitions across teams
  • Flexible reporting on top

The Result

A system where:

  • Leadership trusts the data
  • Teams align on metrics
  • Decisions move faster

You don’t fix trust at the dashboard level.
You build it at the system level.

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More Resources

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5 Ways to Improve Your Sales Pipeline Visibility

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Inaccurate or incomplete data When data quality is compromised, it becomes challenging to extract meaningful insights. Only complete or updated information can lead to correct assumptions and flawed decision-making. 2. Missed opportunities Important customer interactions and touchpoints may go undocumented without comprehensive activity data. This lack of visibility can result in missed opportunities to engage prospects, address their needs, and nurture relationships, leading to potential revenue leakage. 3. Ineffective sales strategies The absence of activity data hinders the ability to analyze and optimize sales strategies. Without a clear understanding of which activities drive results, aligning sales efforts with customer preferences and needs becomes difficult, resulting in suboptimal outcomes. 4. Inefficient resource allocation With activity data, it’s easier to assess the productivity and effectiveness of sales teams. 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Clear visibility into deals Increased visibility into deals serves as a prerequisite for enhancing productivity. When you have comprehensive activity data, you better understand each deal’s status, identify areas that require improvement, and prioritize values that need immediate attention.  Consider the importance of deal reviews in a successful sales process. By utilizing insights derived from unified activity data, deal reviews can evolve from impromptu events to impactful sessions, where sales managers gain clear visibility into the intricacies of every deal.  As activities related to each deal are automatically captured and updated, managers no longer need to remind sales representatives to input data into the CRM constantly. Instead, both reps and managers can access a comprehensive view of contacts and deal specifics within the pipeline, allowing them to focus on urgent matters. 2. Identification of winning rep behaviours Activity data enables you to correlate the productivity of your sales representatives with their performance. For instance, you can obtain crucial insights to answer important questions such as:  Activity data helps map sales reps’ productivity to their performance It provides answers to critical questions such as time allocation, engagement with high-value customers, decision-maker involvement, adherence to best practices, sales target progress, account engagement, and lead follow-up Insights from activity data serve as leading indicators for real-time coaching and decision-making Managers gain visibility into sales reps’

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